Shipping policy

Effective / last updated: October 22, 2026

Where we ship

Ethereal Transcendence currently ships to the United States and Canada only. Shipping to Mexico is coming soon.

Made to order

Each item is printed on demand by our fulfillment partner, Printify, and its network of print providers. Production usually takes an estimated 2–7 business days before your order ships. Embroidered items and busy seasons (such as the holidays) can take longer.

Estimated delivery times

Total time from order to delivery (production plus transit) is usually:

  • United States: an estimated 4–12 business days (2–7 business days of production plus about 2–5 business days in transit).
  • Canada: an estimated 12–35 days, depending on the product, destination, and customs processing.

These are estimates, not guarantees. Carrier delays, weather, holidays, and customs can extend delivery times.

Shipping rates

Shipping costs are calculated at checkout based on the items in your cart and your destination. Any available options (for example, Economy or Standard shipping) and their prices are shown before you pay.

Multiple packages

Different products may be made by different print providers, so an order with several items can arrive in separate packages on different days. That's normal, and you'll get tracking for each shipment.

Tracking

When your order ships, you'll receive an email with tracking information. Tracking can take a few business days to show updates after a label is created.

Customs, duties, and taxes (Canada)

Orders shipped to Canada may be subject to import duties, taxes, or brokerage fees charged by Canadian customs or the carrier. These charges are not included in our prices or shipping rates and are the customer's responsibility. Refused packages caused by unpaid duties are not eligible for a refund.

Address accuracy

Please double-check your shipping address at checkout. We aren't responsible for orders delayed, lost, or returned because of an incorrect or incomplete address. If you spot a mistake, email us right away and we'll try to update it before production starts.

Lost or damaged packages

See our Refund & Returns Policy for how we handle lost, damaged, defective, or incorrect orders.

Questions

Email shopetherealt@gmail.com and we'll be happy to help.